How is this different from connecting Freshworks MCP directly?

Connected directly, an agent sees every tool the server exposes and holds the credential itself. Through TrustGate you choose which tools each agent gets, and every call is logged against the agent that made it.

What if the Freshworks MCP API changes?

We track the Freshworks MCP schema, so the tool catalogue stays current. Tools you have already allowed keep working, and anything new stays denied until you enable it.

Can I give different agents different Freshworks tools?

Yes. Access is set per agent: one can get a handful of read tools, another the full set. You grant the whole MCP or single tools within it.

Where can I see what my agents did in Freshworks?

Every call is logged against the agent that made it, with the tool it used. Activity can be sent on to your own monitoring.

Do I need to run the Freshworks MCP server myself?

No. TrustGate connects to the Freshworks MCP server and sits in front of it. Your agent only talks to your TrustGate URL, never to Freshworks directly.

Connect Freshworks MCP to your AI agents, securely.

Q: Is Freshworks MCP secure?

The server itself exposes 6 tools, and some of them can write to your Freshworks account. Behind TrustGate an agent only sees the tools you allow, requests and responses are inspected, and every call is logged. Anything outside the allowlist is denied before it reaches Freshworks.

One secured endpoint for every Freshworks call your AI agents make, scoped per user, inspected, and logged.

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What your agents can ask once Freshworks MCP is connected.

Select the tools your AI agents can call

6 tools from the Freshworks MCP schema.

Showing 6 tools

list_custom_appsreadRetrieves a list of all custom apps, including their ID, name, state and latest version.
list_app_versionsreadLists all versions for a specific app.
get_app_statusreadRetrieves the latest status for a specific app using its identifier.
create_app_upload_urlwriteGenerates a presigned S3 upload URL and a unique uploadId for secure package transfers.
add_app_versionwriteAdds a new version to an existing app.
submit_custom_apphigh riskCreates a new app entry and uploads its initial version to the Freshworks Developer Portal.

What Freshworks MCP exposes

Freshworks MCP groups its 6 tools into 2 categories, each with a suggested starting policy.

All 6 tools as JSON, ready to paste.

Category	Covers	Access	Suggested policy
App Discovery	Listing custom apps with their ID, name, state and latest version, listing the versions of an app, and checking submission status	Read	Read-only; safe to allow for any developer workflow
Publishing	Generating presigned upload URLs, creating a new app entry with its first version, and adding versions to an existing app	Read / Write	Submission puts an app into the Freshworks review pipeline; require approval

Connect Freshworks MCP to your AI agent

Four steps, under ten minutes.

01
Sign in to NeuralTrust
Open the NeuralTrust platform, sign in and go to Getting started, then Connect your tools.
02
Choose your agent
When asked which agent you use, pick Claude Code, Codex, Cursor, Windsurf, Copilot or your own code.
03
Connect Freshworks
Find Freshworks in the tool list and connect it.
04
Connect your agent
Follow the steps on screen to add the config to your agent, then send the test prompt.

Permissions down to the single tool

You do not allow Freshworks MCP or block it. You allow the exact tools each agent can call, one by one.

Freshworks MCP	6 TOOLS AVAILABLE
Code review agent	4 tools, read only
Issue triage bot	9 tools
Platform team assistant	all 6 tools

Tool by toolConnecting the server is not the unit of access. Each tool is granted on its own.
Default denyA tool you have not enabled is never exposed to the agent.
Approval on writesTools that change or delete things can require a human to confirm.

Is Freshworks MCP secure?

One endpoint instead of raw credentials. Every call is checked against policy and logged.

AI agentsConnect through your MCP client configuration.	NeuralTrustApply controls based on your configuration.	Freshworks MCP6 documented tools.
Coding assistants	Connection & credentialsper user	App Discovery3 tools
Internal copilots	Tool access policiesdeny by default	Publishing3 tools
Workflow automations	Request & response inspectioninline
Compatible MCP clients	Activity monitoringalerts and logs